Refund policy
Return & Refund Policy
At Physician Crafted, we stand behind the quality and integrity of every product we create. Your experience matters to us, and we are committed to ensuring you feel confident in your purchase.
Satisfaction Guarantee
If you are not satisfied with your product, we offer a 100% satisfaction guarantee.
You may return the product for a full refund, provided that:
- The majority of the product remains unused
- The product is returned in its original packaging
Once your return is received and inspected, a full refund will be issued to your original method of payment.
Return Window
Returns must be initiated within 30 days of delivery.
Return Shipping
We cover the cost of return shipping. Once your return request is approved, we will provide a prepaid return label along with instructions for sending your product back.
How to Initiate a Return
To start a return, please contact our support team at [your support email] with:
- Your order number
- The product you would like to return
- A brief note regarding your experience
Our team will respond promptly with next steps.
Processing Time
Refunds are processed within 5–10 business days after the returned item is received and inspected. Timing may vary depending on your financial institution.
Damaged or Incorrect Items
If your order arrives damaged or you receive the incorrect item, please contact us within 7 days of delivery. We will resolve the issue promptly at no cost to you.
We formulate our products with clinical intention and uncompromising standards. If your experience falls short of that expectation, we will make it right.